Hi, how can we help?

Keeping your account details accurate helps ensure that you receive important notifications and can access your ShopeeFood Merchant account securely.

How to Update Your Basic Information via the Shopee Partner App

Updating Account Password

1. Open the Shopee Partner App. Tap the Settings icon in the upper-right corner.

2. Select Account.

3. Choose Change Password

4. Input your current password, then enter your updated Password.

5. Review the information and tap Continue or Save.

Updating Store Contact Information (Phone Number and/or Email Address)

1. Open the Shopee Partner App. Tap the Settings icon in the upper-right corner.

2. Select Store Information.

3. Choose Basic Information.

4. Choose the Contact Information you need to update.

5. Review the information, click Confirm, then tap Continue.

Important Reminders

• Make sure that all information provided is correct and complete.

• Updated details must not be linked to another merchant account.

• Some account or business details may not be editable directly in the Shopee Partner App.

• Changes to business ownership, bank details, store information, or other restricted fields may require additional verification.

• Keep your mobile number and email address up to date to receive account notifications and verification codes.

If the Basic Information option is unavailable or you’re unable to update your details through the Shopee Partner App, contact ShopeeFood Customer Service through the available official support channels for assistance.