Hi, how can we help?

If you are an existing ShopeeFood Merchant and would like to add a new store in the ShopeeFood Platform, please follow the steps below: 

For inquiries about adding a new store, please contact your assigned Account Manager or reach out to ShopeeFood Customer Service through our official support channels for assistance.

We will guide you on the onboarding requirements for your new store.

2. Prepare the New Store’s Information

Be ready to provide the following upon our request::

• Existing merchant or store name

• New store name

• Complete store address

• Store location or map pin

• Store contact number and email address

• Store operating hours

• Menu or product list

• Business registration and permit documents

• Bank or settlement information

• Other information required for onboarding

3. Review and Approval

We will review your request and verify the information you’ve submitted. In the course of our review, we may ask you to submit additional information as needed. 

If your request is approved, we’ll move forward with setting up your new store.

4. Merchant Operations Onboarding

Merchant Operations may contact you to:

• Confirm the new store details

• Request additional information or documents

• Complete the store registration process

• Guide you through the required onboarding steps

• Facilitate the necessary account and system setup

5. Complete the Required Documents and Agreements

Submit any additional documents requested by Merchant Operations. You may also be required to complete or sign the applicable merchant agreements before the store can be activated.

6. Wait for Store Activation

The new store or branch can start receiving ShopeeFood orders only after the onboarding process is completed and the store has been approved and activated.

Important Reminders

• Initial inquiries and requests to add a new store or branch should be directed to the BD Team.

• Do not create a separate store account unless instructed by ShopeeFood.

• Make sure that all information and documents submitted are accurate, complete, and valid.

• Store approval and activation are subject to verification and onboarding requirements.

• Processing time may vary depending on the completeness of the submission and the required internal review.

• Merchant Operations may request additional documents or information before proceeding.