New ShopeeFood orders are received and managed through the Shopee Partner App.
⚠️ Important: At present, you cannot manage ShopeeFood orders on the Shopee Partner Web Portal. However, once a ShopeeFood order is tagged as Completed or Cancelled in the Shopee Partner App, you can view it in the Shopee Partner Web Portal.
Open the Shopee Partner App.
Log in using your authorized Admin Account or Staff Account.
Go to the Orders section.
Check the New order tab for incoming ShopeeFood orders.
Tap the order to view the order details.
Review the ordered items, quantities, and other instructions.
Begin preparing the order and follow the status updates shown in the Shopee Partner App.
Once the order is fully prepared and packed, mark it as Ready if the option is available.
ShopeeFood orders may move through the following statuses:
New – When a new order is received
Preparing – When you are preparing the order
Ready – When the order is prepared and ready for pickup
Completed – When the order has been successfully fulfilled
Cancelled – When the order has been cancelled
Open the Shopee Partner Web Portal
Log in using your authorized merchant account.
On the left side panel, select Order Management
Click the Order ID to view its details
If you’re having trouble accessing new orders in the Shopee Partner App, check the following:
Your Shopee Partner App is the latest version and connected to a stable Internet.
You must be logged in using an authorized account.
Notifications and sound alerts should be enabled.
Your store is open and available to receive orders.
You must check the Orders section in the Shopee Partner App, not the Shopee Partner Web Portal.
Your account must have the correct store and order-management permissions (separate from login access—confirm your role has rights to view and manage orders).
If the issue continues, contact ShopeeFood Customer Service for assistance.