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The Order Notification Device helps your store receive order notifications and manage day-to-day store operations. Keep the device powered on and connected so you  can respond to orders promptly.

App-only Compatibility:  Use the device for ShopeeFood store operations, and use the Shopee Partner App when prompted by the device to complete  an app action. The device and the Shopee Partner Web Portal are not compatible at present.

Before You Start Using the Device

Check that you have received the complete device and its accessories. Keep the following items together and store them in a safe place in your store:

• Sunmi V3 device

• Power adapter and USB-C cable

• SIM card for mobile-data backup, where provided

• Thermal paper for printing order or transaction receipts

Identify the device and paper size

The Sunmi V3 has a front display, a back panel, power and volume buttons, and a built-in paper holder. Use thermal paper that fits the device. The training reference shows approximately 40 mm roll diameter and 58 mm paper width.

Set up the device

Complete the initial setup when you first receive the device or after it has been replaced:

• Connect the charger and press and hold the Power button to turn on the device.

• Connect the device to Wi-Fi or enable mobile data. Use mobile data as a backup when the store Wi-Fi connection is unavailable.

• Set the device language, date, and time.

• Tap Activate Now and complete the activation or registration steps shown on screen. Scan the activation QR code if you are instructed to do so.

Confirm receipt and report setup issues

After receiving the device:

• Check that the device and accessories match what was delivered and that the device turns on.

• Fill out the ShopeeFood PH Merchant EDC Acknowledgment & Concerns Form

• Complete the acknowledgement or receipt process requested for your store.

• Submit the required photo proof within seven (7) business days of receiving the device, if your onboarding instructions require it.

• If the device is damaged, incomplete, or cannot connect, report the issue through the acknowledgement or concerns process provided to your store.

Do not delay reporting.  Take clear photos of any visible damage or missing items before using or packing the device. Keep the serial number and store details ready when contacting support.

Keep the device connected

• Keep the charger connected during operating hours or charge the device before the store opens.

• Use a stable Wi-Fi connection whenever available.

• Keep mobile data available as a backup and check that the SIM card has sufficient balance and validity.

• Place the device where staff can hear or see incoming order notifications.

Top up the DITO SIM card

If your device uses the provided DITO SIM card, keep enough balance and validity for mobile-data backup. You can check the balance and top up through the DITO App or by dialing *143# on the device.

Using the DITO App

• Open the DITO App and select Manage Phone or Account.

• Enter the 11-digit DITO mobile number assigned to the device.

• Select the amount or load package and choose a payment method.

• Confirm the payment and wait for the confirmation message.

Other available top-up channels

Depending on the channel and availability, you may also top up through GCash, ShopeePay, DITO retail partners, or the MyDITO web portal. Check that the mobile number is correct before confirming payment.

Recommended practice:  Check the SIM balance and validity regularly, and load the SIM before the validity expires. This helps keep mobile data available when the store Wi-Fi connection is interrupted.

Troubleshoot common device issues

The device will not turn on

Connect the charger, wait a few minutes, and press and hold the Power button. Try another power outlet if there is no response.

The device cannot connect to Wi-Fi

Check the Wi-Fi name and password, move closer to the router, and restart the device or router. Use mobile data as a temporary backup if available.

Mobile data is not working

Check that the SIM card is inserted correctly, mobile data is enabled, and the SIM has sufficient balance and validity. Restart the device after making changes.

The receipt does not print

Check that thermal paper is loaded in the correct direction, the roll fits the holder, and the printer cover is closed securely. Replace the roll if it is empty.

Order notifications are not appearing

Confirm that the device is powered on and connected to the internet. Check the store status and contact ShopeeFood Merchant Support if the issue continues.

Important reminders

• Do not open, disassemble, or attempt to repair the device yourself.

• Keep the device, charger, SIM card, and accessories secure at the store.

• Report damage, loss, theft, or repeated technical issues as soon as possible.

• Keep store and device details ready when contacting your assigned account manager or ShopeeFood Merchant Support.