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Use our learning materials to understand onboarding, menu and stock management, orders, Merchant Balance and transaction and settlement reports, Order Notification Device setup, packaging, and support escalation.

Start here  The provided learning materials are organized according to the merchant journey from onboarding requirements to store, orders, and account management. Complete your account and store setup and study the learning materials before operating your store with us.

Reference visual: merchant guidebook overview

Getting Started

1. Download and open the Shopee Partner App.

2. If you are creating a merchant account for the first time, select Sign Up Now. If your email is already registered with Shopee, use the existing login when available.

3. Review the onboarding checklist and select the services to activate.

4. Complete Merchant Information, Store Information, identity verification, facial verification, and settlement information.

5. Upload the required documents in an accepted format and within the file-size limit shown in the app.

6. Review the Terms of Service and submit the application.

Reference visual: self-registration in the ShopeeFood Merchant App

Recommended learning path

Menu and stock management

Add or update dishes, set availability, manage stock, and use bulk actions where available.

Order management

Monitor New, Preparing, Ready, and History stages; confirm incoming orders within the applicable time limit; and prepare orders for handover.

Merchant Balance and settlements

Review On-hold and Settled transactions, understand disbursement timing, and download settlement or payout reports.

Reports

Use order, settlement summary, transaction, payout, and staff reports to monitor store operations.

Device and store readiness

Set up the merchant device, keep the connection available, load thermal paper, and maintain store operating hours.

Support and escalation

Know how to contact support through the Partner App or Web Portal and what evidence to provide for order or settlement issues.

Keep learning materials accessible

• Use the latest training materials and in-app instructions provided to your store.

• Check the Help Center when a menu, order, Merchant Balance, device, or account feature changes.