Disputes may be raised during the “To Ship”, “To Receive”, and “To Publish”, “To Complete”, and “Completed” stages during a project
Disputes may be raised using “Raise Dispute” at the bottom of the project details
Complete the dispute ticket form and submit it for review by the Shopee team
Dispute tickets are evaluated by the Shopee team and resolved by Customer Service
Disputes may be withdrawn before a resolution is confirmed
Dispute tickets may also be raised by the seller
Disputes may be result in the project being terminated, a full or partial refund being made to the seller, or a continuation of the project from the last status