Activation and Invitation
Q1. I am going on vacation for a few weeks, how can I stop receiving project invitations?
Availability to new project invitations is toggled “On” by default. If you expect to be unavailable in the coming weeks, you can toggle availability to receive new projects to “Off” under Project Settings.
Q2: Can I choose the platforms I am available to promote sellers?
Yes, you can indicate which platforms you are available to post as long as they are registered and verified in your affiliate dashboard.
Q3: Is there a maximum rate I can charge for my content?
Yes, there will be a maximum rate.
Q4: How many project invitations can I accept?
KOLs can have a maximum of 5 projects (pending invitation, accepted and ongoing at any point of time). The limit will free up upon completion of each project.
Q5: Can I reach out to sellers to create content for their shops and products instead of waiting for invitations?
Unfortunately, this is not possible at this time.
Q6: Can I change the project brief that the seller proposed in the project invitation?
KOLs can click on “Contact Seller” to discuss the terms and scope of the project before “Accept”. Ensure that all the project details have been agreed upon with the seller before accepting the project.
Project Acceptance and Implementation
Q1: After discussions with the seller on content brief, I would like to change my fee. Can I still do this?
Project post pricing may still be changed up to the point where the seller pays, subject to approval of the seller.
Q2. How long do I have to complete a project?
KOLs can align on the content submission deadline and posting date directly with the seller.
Q3: Do I need to get the seller’s approval before I post my content? How many rounds of revisions are sellers entitled to?
Yes, please align with the seller on the content created via chat before the posting. Revisions can be aligned on a case-by-case basis directly with the seller.
Q4. How long do I need to keep the content “live” for?
This depends on your agreement with the seller, but the standard duration lasts for at least a month.
Payments, Cancellations, and Disputes
Q1: The seller rejected my content many times for reasons I do not agree with. How can I resolve this?
We recommend KOLs to use the chat function to clarify and set expectations with the seller. In unfortunate cases where issues are unable to be resolved, KOLs can request to cancel the project (subject to seller’s approval) or click on “Raise Dispute” to submit a dispute ticket. Dispute tickets would be evaluated by the Shopee team.
Q2: What happens if the seller becomes unresponsive to my messages?
KOLs can click on “Raise Dispute” to submit a dispute ticket. Dispute tickets would be evaluated by the Shopee team.
Q3: I do not wish to work on the project anymore. Can I cancel the project?
Seller approval is required if the KOL wishes to cancel the project at any point after accepting the invitation.
Q4. I have posted the content for the seller. How long until I receive payment?
After KOL posts the content, remember to submit the post links for seller to review and complete the project. If the project is not completed within 30 calendar days from the post submission date, the project will be automatically completed. Once the project status is updated to “Completed”, payment will be processed and paid out in the next billing cycle.
Q5: I have found out that the seller has used my content for his own ads and promotions, without my approval. How can I report this?
Use the “Raise Dispute” feature that can be found in the project details.