Para sa Taglish version ng article, basahin dito.
At Instant PH, riders are the heart of every delivery. Your actions impact customers, partners, and the community. This Driver Guideline ensures professionalism, safety, and compliance in every delivery.
Rider-Seller Interaction Guidelines
Notify upon arrival
Contact the seller immediately and attempt to reach them up to three times within 10 minutes, saving proof of each attempt.
Maintain professional conduct
Communicate politely and respectfully.
Verify items
Check order details and complete documentation.
Prepare required materials
Bring all necessary tools and supplies.
Handle items with care
Secure items; do not open or damage them.
Seek clarification if necessary
Resolve questions with the seller before leaving.
Confirm completion
Notify the seller once pickup is done.
Rider-Buyer Interaction Guidelines
Address Concerns Appropriately
Contact the buyer immediately and attempt to reach them up to three times via chat, SMS, or call within 10 minutes, and save proof of your attempts.
Maintain Professional Conduct
Communicate respectfully and courteously.
Verify Delivery Details
Ensure item, quantity, and specifications match the order.
Handle Items with Care
Deliver securely and keep items in proper condition.
Adhere to Delivery Instructions
Adhere to any buyer-provided directions.
Confirm Delivery Completion
Obtain buyer acknowledgment and record proof of delivery.
Address Concerns Appropriately
Resolve buyer questions professionally; report unresolved issues.
Protect Privacy
Respect for privacy is mandatory.
Keep all personal information confidential.
Avoid sharing or publishing identifiable data outside the scope of deliveries.
Use customer information solely for completing deliveries.
Never share your account or credentials with others.
Be Accountable and Adaptive
Responsibility and responsiveness are essential for safe and reliable operations.
Communicate promptly about delays, issues, or incidents.
Stay informed by watching training videos, reading articles and guidelines, and following platform updates
Accept feedback constructively and continuously improve performance.
⚠️ Note Failure to adhere to these guidelines may result in account restrictions, suspension, or legal action in accordance with applicable laws and platform policies. |