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[Instant Delivery] How do I report my concerns?
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You can report your concerns through any of the following channels:
Via Help Center
Visit our Help Center to see the latest guidelines and articles on common issues. Open the App > Profile > Side Bar > Help > Driver Help Links, or simply type your concern in the Search bar and select Search.
Via Chat
Contact our customer service directly via in-app chat for immediate assistance.
Via Email
Send questions or concerns to our support email for detailed support.
⚠️ Note Choose the channel most convenient for you, and we’ll assist you promptly |
If you encounter concerns for ongoing orders, you may also go to the Order Listing page > choose the affected order > select Issue > Report Issue > Input the appropriate reason for the cancellation or concern.
⚠️ Note Before canceling an order, coordinate with both the seller and buyer to ensure clear communication and prevent misunderstandings. |