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Log in to your Shopee account and check your Purchase History. Look for the order that matches the amount reflected on your credit card or bank statement.

1. If you find a transaction that matches but you did not place the order:

• Check if anyone (eg., child/spouse/parent) who might have access to your Shopee account placed the order.

• If not, your account has likely been compromised. We strongly encourage you to immediately change your account password and ShopeePay PIN, and contact Customer Service for assistance.

2. If you cannot find a transaction  in your Shopee account that matches the amount reflected on your credit card or bank statement:

• Check if anyone (eg., child/spouse/parent) with authorization to use your bank account/credit card might have placed the order.

• If not, contact your bank/card issuer immediately to see if the payment can be canceled. Contact Shopee’s customer service to follow up on this matter, so our team can take appropriate action and better protect your account from fraudulent transactions.

Fraudulent transactions can happen when your personal or financial information such as bank or credit card details, has been compromised. Shopee is fully committed to protecting the safety and security of our users’ data. To protect yourself against unauthorized transactions, below are a few tips you can follow to keep your information safe: 

• Ensure to log out of your accounts when using public computers

• Be wary of phishing links; always double-check the URL of websites when entering personal details 

• Never share your OTP with anyone

• Set up 2FA verification methods for added security

• Keep updated on recent and relevant scams

If you suspect you may be a victim of fraudulent transactions, please seek assistance from your bank/card provider. Shopee takes your reports seriously and we appreciate your contribution in making Shopee a more secure platform.