Hi, how can we help?
How can I get an E-invoice for my orders?
Para sa Taglish version ng article, basahin dito.
You can now conveniently access E-invoices for your orders in the app. The type of E-invoice depends on your order:
Invoices from BIR-registered sellers who upload their own
Add your personal/business information to E-invoice
To do so, go to the Order Details page > select E-invoice Request Now > choose from Personal or Business type and input the following information in the field provided > Submit Request.
⚠️ Note · You can add, edit, or cancel your E-invoice request while the order is in Checkout, To Pay, To Ship, or Shipping status. · Once the order is completed, updates to personal or business information are no longer allowed. · If no tax information is provided, the E-invoice will default to the registered shipping address and name. · The issuance of the Order Invoice is the responsibility of the BIR-registered seller. For more details, contact the seller via Shopee Seller Chat. · Shopee facilitates tax invoice requests by collecting buyer details and forwarding them to sellers, Scommerce, and SPX Express. · An Order Summary is provided for all purchases on Shopee. |
To view the E-invoice after completing the order, go to the Order Details page > select E-invoice > VIEW > select the desired type of invoice. All invoices are downloadable to your device.
⚠️ Note For successful Return/Refund requests, the changes to your order/s will be reflected in a Credit Note. Please note that a partial refund is not applicable for issuing a Credit Note. |
