Hi, how can we help?
What’s In-App Chat with SPX Rider?
Para sa Taglish version ng article, basahin dito.
You can now message your rider via the Shopee App in three ways:
Through push notifications (PNs)
Via the driver's card on the Shipping Information page
From your chat list
⚠️ Note You will only receive SPX chat push notifications if Shopee push notifications are enabled on your device. Learn more about managing notifications. |
Frequently Asked Questions
Q: Should I start using the in-app chat to communicate with the rider?
A: Yes, select buyers can now use the in-app chat as the primary way to communicate with their SPX rider.
Q: Should I message the rider first?
A: Yes, feel free to message the rider throughout the day. Check your push notifications or messages regularly and reply politely and promptly.
Q: Why is SPX using the in-app chat?
A: We're working to improve communication by integrating an in-app chat that connects directly with the driver app, replacing WhatsApp or calls that aren't synced with the system.
Q: Will the chats be monitored?
A: Yes, SPX uses a monitoring tool to track chats. This helps us improve service and resolve any issues between you and the rider.
Q: Who can use this in-app chat feature?
A: Starting June 26, 2025, the In-App Chat with SPX Rider will be available for all nationwide deliveries.