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Q: Why is ShopeePay making this change?

A: ShopeePay enhances your payment experience by unifying all methods in one platform, improving efficiency, security, and ensuring a smoother, consistent checkout.

Q: Do I need to relink my payment methods?

A: No action is needed—your previously linked payment methods will be automatically integrated into ShopeePay for a smooth, hassle-free transition.

Q: Will I still be able to use my preferred payment method?

A: Yes, you'll still have full control over your payment choices. This update simply streamlines all linked methods under ShopeePay, offering a faster, more intuitive checkout while keeping your preferred options accessible.

Q: What payment methods will be available under ShopeePay?

A: With ShopeePay, you will be able to access a variety of payment options, including:

• ShopeePay Balance 

• SPayLater 

• SeaBank

• Credit / Debit Card 

Q: What payment channels are available under ‘Other Payment Methods’?

A:  The ‘Other Payment Methods’ section gives you access to additional payment options, including:

• Cash on Delivery

• BPI

• Online Banking

• Over the Counter

• Payment Center / e-Wallet

• Touchpay

• Google Pay

Q: How are payment methods categorized at checkout?

A: This grouping streamlines checkout while providing flexibility:

• ShopeePay: Linked options like ShopeePay balance, SeaBank, and saved cards for seamless transactions.

• Other Payment Methods: Non-linkable options requiring manual entry of payment details.

Q: Is this change applicable to all Shopee users?

A: This update enhances the checkout experience for users with linked payment methods. With ShopeePay, all your saved options are easily accessible in one place, making shopping smoother and more efficient.

Q: Can I unlink a payment method from ShopeePay?

A: Yes, you can easily manage or remove your payment methods anytime through ShopeePay > Payment Methods in the Shopee app.

Q: If I choose a payment method under ShopeePay, am I topping up my ShopeePay Balance?

A: No, selecting a payment method under ShopeePay doesn’t top up your balance. It refers to payment options like linked bank accounts, credit/debit cards, and more. To use your ShopeePay Balance, select it as your payment method.

Q: Why does the order of payment methods change on the Checkout page?

A: ShopeePay prioritizes your most recently used payment method at checkout for a faster experience, while still allowing you to choose a different option for each purchase.

Q: Are my linked payment methods under ShopeePay secure?

A: ShopeePay ensures a safe and reliable payment experience by using encryption and security protocols to protect your linked payment methods, providing seamless and secure transactions.

Q: Will this change affect the promotions/vouchers/cashback I receive for specific payment methods?

A: No, this update enhances your shopping experience while keeping all existing promotions, cashback, and rewards for eligible payment methods. Just select the correct payment option under ShopeePay at checkout to enjoy these benefits.

Q: I’m facing issues with my payment method under ShopeePay, who can I contact about this?

A: If you experience issues with your ShopeePay payment method, contact our Customer Service team via Shopee Live Chat for prompt assistance and resolution.