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How do I contact SeaMoney Credit Customer Service?
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To reach our Customer Service, you can use the following:
Channels | Schedule |
Internet call via app | Monday to Sunday 7:00 AM to 7:00 PM |
Chat via app | 24/7 |
Call via the following SeaMoney Credit hotlines: +63 2 8841 7554 +63 2 8841 7182 | Monday to Friday 9:00 AM to 6:00 PM |
⚠️ Note • SeaMoney Credit does not use public or personal email services for communication. Please direct all concerns exclusively to our official Customer Support channels, or if via email, through our authorized domains: @shopee.com and @seamoney.com • The SeaMoney Credit Customer Service hotline can assist you with your SPayLater and SLoan concerns only. • We are currently improving our hotline services. For your convenience, you may choose from the other available customer service channels. • Please be informed that our hotline numbers are not toll-free and may incur standard call charges, depending on your network provider. Charges will apply if using prepaid or postpaid plans. • For ShopeePay-related concerns, you can reach our ShopeePay Customer Service. |
You may also reach out to Shopee Customer Service. Here’s how:
Chat with Shopee
Go to the Me tab > Chat with Shopee > start chatting.
Via Internet Call or In-App Call
Go to the Me tab > select Help Centre > Scroll down and choose Internet Call > select if you are a Buyer or a Seller > select the applicable concern, and you’ll be redirected to Shopee’s Customer Service.
⚠️ Note • This feature is only available for use via the Shopee app, and users must be logged in for the call to go through. • Make sure to enable microphone permissions before initiating an internet call. To enable it, go to your phone Settings and allow the microphone for the Shopee app. • For order-related concerns, please include your Shopee username and Order ID for us to serve you more efficiently. |