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[Digital Product] What is eSIM?
This feature is intended for users traveling overseas who need mobile data access. It allows users to conveniently purchase and use an eSIM for internet connectivity abroad without a physical SIM card. It is a new category under Digital Products.
International eSIM is a regional partnership with GoHub that provides seamless international connectivity. Users can choose from different eSIM packages, including daily or unlimited data plans.
To purchase an eSIM
Go to Load, Bills & Travel > View All > International eSIM > Select your destination > Choose a package and number of days > Confirm > Set applicable Voucher, Coins, and Payment Option > Pay Now.
There are 3 ways to activate eSIM:
1. Direct Activation
Go to Load, Bills & Travel > Orders > To Receive > Select the package you purchased > Activate eSIM Now > Read reminder and Confirm > Go to your cellular settings to add your activated eSIM.
You will continue the activation process in your phone’s cellular settings. Choose the data plan you have: Data Only or Voice and Data > Continue > Done to confirm that the travel eSIM setup is complete > Choose the phone number to turn off > Continue then a Default Settings Changed message will pop up > OK.
2. QR Code
Go to Load, Bills & Travel > Orders > To Receive > Select the package you purchased > Select QR code and follow the instructions.
The activation process will continue in your phone’s cellular settings:
For iOS
Under Settings > Cellular > Add eSIM > Select Use QR Code > and scan the QR code > Continue to activate the eSIM > Choose the data plan you have: Data Only or Voice and Data > Continue > Done to confirm that the travel eSIM setup is complete.
For Android
Under Settings > Connections > SIM Manager > Add eSIM > Scan QR Code. From SIM Manager > toggle on the eSIM you will be using. Then go to Connections > Mobile networks > toggle on Data roaming.
3. Manual input of activation details
Go to Load, Bills & Travel > Orders > To Receive > select the package you purchased > Activate eSIM Now > Copy the Activation Details to manually input on your cellular settings.
The activation process will continue in your phone’s cellular settings.
For iOS
Under Settings > Cellular > Add eSIM > Select Add eSIM > and scan the QR code > Enter Details Manually (SM+DP+Address, Activation Code, ICCID) to activate the eSIM > Choose the data plan you have: Data Only or Voice and Data > Continue > Done to confirm that the travel eSIM setup is complete.
For Android
Under Settings > Connections > SIM Manager > Add eSIM > and scan the QR code > Enter Details Manually (Activation Code) to activate the eSIM.
⚠️Note · Once the eSIM is installed on your device, enable data roaming by going to Settings > Cellular > toggle on Data Roaming and Turn On This Line for the eSIM and set the eSIM plan as Primary. · eSIM can be used right after purchase in a supported country; best to activate it within 2 hours before the flight. · You can install multiple eSIMs, but only one can be active at a time. · Each eSIM is single-use and cannot be reused, restored, or transferred. · eSIM code expires 30 days after issue. Install on the day of departure to maximize usage. · No renewals, extensions, or data top-ups available. · For Customer Support: (Not selling, just handling any product issues) · Country Code +Contact Number: +1 302 899-2888 (Whatsapp only) · Email: cs@gohub.com · Operating Hours: 24/7 · Required Information: ICCID or QR Code |
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