Hi, how can we help?

When logging in to your Shopee account, you may be asked to answer security questions to verify your identity.

This usually happens when your usual verification methods are unavailable, such as when you cannot access your registered phone number, email, or other verification options.

Security questions provide an alternative way to confirm that you are the account owner. These questions are based on your Shopee account information and recent activity.

Once you answer the questions correctly, you will be able to continue logging in to your account.