Q: Does the ShopeePay Kill Switch affect my Shopee account and other financial accounts or services?
A: No. The ShopeePay Kill Switch applies only to your ShopeePay Balance. Your Shopee account will remain accessible. MariBank and SLoan services will not be affected when the ShopeePay Kill Switch is activated in the Shopee App.
Q: Why are there still cash-ins to my wallet even though the Kill Switch is activated?
A: Cash-ins are still allowed when the Kill Switch in ShopeePay is activated. The Kill Switch only restricts outgoing transactions and account changes to help protect your ShopeePay Balance from unauthorized use.
Q: Why can't I use ShopeePay to pay on Shopee or settle my SPayLater bill when the ShopeePay Kill Switch is activated?
A: To protect your ShopeePay account, payments using your ShopeePay Balance are restricted when the Kill Switch is activated. You may use another available payment method, such as MariBank, a debit card, or a credit card, while your ShopeePay Kill Switch is active, or until it has been successfully deactivated.
Q: Why can't I transfer funds to my linked MariBank account when the ShopeePay Kill Switch is activated?
A: Transfers to your linked MariBank account and other bank accounts or e-wallets are temporarily unavailable while your ShopeePay Kill Switch is active in the Shopee App. This is to protect your funds from unauthorized transfers. Your transfer function will be available again once your Kill Switch has been successfully deactivated.
Q: I did not activate/deactivate the Kill Switch. What should I do?
A: If you did not perform any Kill Switch action on your account, follow these steps to secure your account:
Step 1: Update your Shopee account password
Step 2: Activate the Kill switch
Step 3: Contact our ShopeePay Customer Service team immediately. Our team will review your account and take the necessary steps to protect your funds.
Q: If I were to activate my ShopeePay Kill Switch, will my ShopeePay account be deleted?
A: No. Your ShopeePay account will not be deleted. Activating the ShopeePay Kill Switch only temporarily disables your ShopeePay account.
Q: If I were to activate my ShopeePay Kill Switch, will my Shopee account be deleted?
A: No. Your Shopee account will not be deleted. Activating the ShopeePay Kill Switch only temporarily disables your ShopeePay account.
Q: Why wasn’t my subscription bill/ autorepayment settled when I activated my ShopeePay Kill Switch?
A: This is because activating the ShopeePay Kill Switch temporarily disables your ShopeePay account, preventing any outgoing transactions from being processed.