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If you change your mind after placing an order, whether due to finding a better deal, no longer needing the item, or ordering the wrong product, you can either wait for the item to arrive or request a return/refund.

You may be unable to cancel your order for the following reasons:

1. The parcel has already been picked up by the courier
Your order is in transit. You may contact the seller to request a manual cancellation.

2. You’ve already submitted a cancellation request
You can only cancel an order once.

Learn more about how to cancel an order and why Shopee may cancel it automatically.