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How can I track my orders within the App?
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We highly recommend that you constantly check your Shopee app to track the status of your order.
⚠️ Note • Shipping information may not be updated immediately. Please allow 24 to 48 hours for couriers to update your order status. • Delivery times depend on the Seller’s Days to Ship and the Courier Delivery Lead Time. Check the estimated delivery date to know when to expect your order. • Shopee will send out advisories for delays due to declared holidays and severe weather conditions. Please keep track of orders regularly. |
Follow these steps to track your order within the app
Go to the Me tab > My Purchases > select To Ship, To Receive, Completed, or Canceled > select Track Order to view the order’s shipping status and details.
⚠️Note · Select the Return/Refund button if the item received is not in the expected condition. · For Non-COD orders that have not arrived after the estimated delivery date (EDD) and if the seller has not responded, you can request a return or refund for Non-COD orders as long as it is still within the Shopee Returns Window. · If you haven’t received your order after the EDD, learn more here or track your order through Shopee’s supported logistics partners. |
Learn more about Shopee Supported Logistics, checking the status of your order, when to expect an order to arrive, courier delivery lead time, and Days to Ship (DTS).
