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Why have I not received my Shopee Coins?
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For orders from shops with Cashback Promotions, you will receive your Shopee Coins after an order has been completed or after you click the Order Received button.
Here are the following reasons why you have not been able to receive your Shopee Coins:
The order has been returned/refunded
The order has been partially refunded or canceled
The order did not have a Cashback voucher applied before check out.
⚠️Note Shopee Coins used to redeem vouchers on the Coins Reward Page is/are non-refundable. |
The daily limit of coins earned is based on the purchased date. However, the actual earning of coins is based on when the order has been completed.
Daily Limit Refresh | Credit of Earned Coins from purchase |
24 hours after the Purchase Date | Within 24 hours after the order has been completed or tapped the 'Order Received' button |
Learn more about Shopee Coins.
