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[ShopeePay] How can I send money from my ShopeePay Wallet?
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You can send money from your ShopeePay wallet via the ShopeePay page or the Shopee Chat.
List of fees per Send Money transaction:
Send Money Method | Fee Amount |
Send to Mobile Number | Free for all transactions |
Send to Shopee Username | |
Send via ShopeePay QR | |
Send to Linked SeaBank account | |
Send to Non-Linked SeaBank account via InstaPay | P15 per transaction |
Send to Bank Account via InstaPay | |
Send to Other E-wallets via InstaPay |
⚠️Note • Ensure your ShopeePay account is verified before requesting a bank transfer. • The minimum transfer amount is ₱1.00. • A ₱15 admin fee applies to all transfers, except transfers to a linked SeaBank account, which are free. |
Send Money via ShopeePay page
To send money to a contact, you can either:
Select Send Money to transfer to their registered Shopee username or mobile number.
Select Scan to send using your contact’s QR code.
1. Sending Money via your Mobile Number or Username
Select Send Money > select Contact and fill in the recipient’s mobile number/username, or choose from your Recent or Favorite list > Enter Amount and Purpose (optional) > Select Virtual Card (optional) > Next > Send Money Now > Enter ShopeePay PIN.
⚠️Note · If you enter a mobile number not linked to a ShopeePay account, the recipient must confirm the transfer within 24 hours. If not confirmed, the amount will be automatically refunded to you.
· Grant the Shopee App access to your contact list to easily find Shopee-user contacts on the ShopeePay transfer page. |
2. Sending Cash by Scanning the Recipient’s QR Code
Select Scan > Scan QR Code > Enter Amount and Purpose (optional) > Select Virtual Card (optional) > Next > Send Money Now > Enter ShopeePay PIN.
3. Sending Money via Bank Transfer
Select Bank Transfer > input your bank account details > Next > indicate transfer amount > Next > Send Money Now > enter your ShopeePay PIN or FaceID/TouchID.
Send Money via Shopee Chat
Select chat icon > select recipient > + > Transfer > Enter Amount and Purpose (optional) > Select Virtual Card (optional) > Next > Send Money Now > Enter ShopeePay PIN.
Terms
Your ShopeePay account needs to be verified before you can send money via ShopeePay.
To receive cash in your ShopeePay account, please ensure that your ShopeePay wallet is activated.
You can send money from both your Refunds and Deposits sub-wallets.
Transfers cannot be undone unless you personally request the money from the recipient.
If prompted to verify your bank account, refresh the Shopee app and recheck your bank account details.
If funds are not received within 1-3 working days, possible reasons include:
Incorrect bank account details: You will be notified to remove the incorrect details and add the correct ones.
Transfer to the wrong account: Transfers to non-existent accounts will be canceled. For existing accounts, contact your bank to recover the funds.
If unexpected errors occur, follow basic troubleshooting steps.
If issues persist, contact Shopee Customer Service for assistance.