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Here are the possible reasons why your account deletion request was rejected: 

1. Account Restrictions:
Your account may be limited/restricted. Learn why and how to request reactivation.

2. Phone Number Used Multiple Times:
If your phone number has been linked to multiple accounts, contact Shopee Customer Service for assistance.

3. Ongoing Orders or Refunds:
Complete all orders, including deliveries and return/refund requests, before deleting your account. Transactions are completed once refunds or payments are fully processed.

4. ShopeePay Balance or Transactions:
Your ShopeePay balance must be zero before requesting account deletion. Withdraw any remaining funds and ensure all transactions are completed.

5. Account Deletion Limit:
You can only delete an account linked to the same phone number twice. If used a third time, account deletion will no longer be possible.

6. SPayLater Bills:
Ensure all SPayLater bills are settled before requesting account deletion.

7. Open Cases:
Wait until any open cases with Shopee are resolved before proceeding with account deletion.