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[ShopeePay] How do I cash-in via InstaPay?
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Go to ShopeePay balance on the homepage select Cash in > select InstaPay > choose your preferred bank > CONFIRM > read the instructions carefully before selecting Open the Application.
⚠️ Note • ShopeePay cashback is non-convertible and can only be used within the Shopee app. Unused cashback may be clawed back—please check the clawback schedule. • Your account number is your Shopee-registered mobile number in this format: 09XXXXXXXXX. • You can also transfer funds to your ShopeePay account from your preferred bank. |
Your ShopeePay balance will reflect immediately once your payment is verified. If it doesn’t reflect within a day, contact ShopeePay Customer Service.
If you encounter issues with cashing in your ShopeePay wallet, it may be due to a payment problem. Please contact Shopee Customer Service and provide the Order SN, which you can find by selecting the Refunded Cash In transaction under History > COPY.
Balance limits
Non-verified accounts can only cash in a monthly balance of up to Php 10,000. Verify your account to increase your wallet limits to Php 100,000.
Available Cash In Channels | Partners | Fees | Min. Cash In Amount | |
Linked Bank Accounts | MariBank | FREE | No min. amount required | |
BPI Will be processed via the InstaPay network starting Aug 18, 2025 | Partner may charge for this service with varying fees | No min. amount required | ||
UnionBank Will be processed via the InstaPay network soon | No min. amount required | |||
Transfer from Other Banks and E-wallets | GCash, BDO, Maya, Metrobank, Landbank, RCBC, and more Cash-ins from other e-wallets, bank apps, or websites | Partner may charge for this service with varying fees | ₱1 | |
Over-the-Counter | Pay&Go Machines Available at Mercury Drug, Uncle John's, Alfamart, Robinsons Supermarket, Shopwise, and more | FREE | ₱500 | |
Pawnshops Cebuana Lhullier, Palawan Pawnshop, and Villarica Pawnshop | FREE | ₱500 | ||
Payment Centers ECPay | FREE | ₱500 | ||
Department Stores Robinsons Department Store and SM Bills Payment | FREE | ₱500 | ||
Convenience Store 7-Eleven | Partner will charge 2% for this service | ₱50 | ||
⚠️Note Cash-ins via Posible and TrueMoney will be available only until Nov 15, 2025. TouchPay and RD Pawnshop are no longer supported and will also be removed on this date. Please use other cash-in channels. |