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Q: Can I pay my bills in advance? How early should I pay my bills?

A: Yes, you can pay bills in advance. Take note that some billing corporations might take up to 24 hours to confirm the orders. We advise making the bill payment 48 hours before the due date. 

Q: Can I make partial payments?

A: Yes, you can make partial and overpayments for selected billers. The minimum amount required for bill payment transactions is Php 10.00. You may also transact the amount with centavos (for example Php 123.45). Please be advised that a convenience fee could be charged for selected bill payment transactions. You may refer to the Biller Guide List for more information.

Q: If I made an erroneous payment (e.g. Invalid Account Number Encoded, Wrong Biller Selection, etc.) which was posted successfully with the biller, can I still cancel my payment and get a refund?

A: If you notice that the information you have indicated is incorrect, kindly contact the Biller’s Customer Service Team to request correction or cancellation/refund (whichever is applicable). For refunds due to user-initiated errors, only the bill amount will be refunded. The Convenience Fee (if applicable) will not be refunded.

Q: How will I know if my payment was posted? Will I get a receipt?

A: You will receive a push notification regarding the status of your transaction with the biller in your Shopee account.

You can get a copy of the acknowledgment receipt from the Order Details page of your transaction. Kindly go to Digital Purchase > select billing transaction > then select Download My Receipt.

Q: If my payment was not posted successfully with the biller (due to a system error), will I get a refund? And when?

A: Yes, any failed transaction due to system error (non-user related errors/issues) will result in a refund from our system within 24-48 hours from confirmation of posting failure with the biller. The complete payment amount (Bill Amount + Convenience Fee (if applicable) will be refunded to the user.

Q: If I pay today, when will my payment be credited?

A: All bill payments are forwarded to the biller within 24 hours but posting will depend on the biller. You may refer to the Biller Guide List for more information

Q: If I paid on the exact due date, will it be considered a late payment since it would take time for a payment to be posted?

A: This will depend on the schedule per biller. If you can pay successfully before the cut-off time then it will not be considered late. You may refer to the Biller Guide List for more information.

Q: Can I pay my bills past their due date?

A: Some billers accept payments before, during, and after the due date. You may refer to the Biller Guide List for more information.

Q: Why is my service still cut if I already paid my bill?

A: Kindly check if your transaction was successful and was within the accepted period. If yes, contact the specific biller regarding your concern.

Q: I already paid but the amount still appears on my statement of account, was it posted late?

A: If the date in the statement of account is after the indicated cut-off, the payment will be reflected on the next Statement of Account. Kindly check your receipt if the account information is correct. If incorrect, please contact the Biller’s Customer Service to request for cancellation and reversal of the transaction.

For non-user-related errors/issues (e.g. failed transactions due to system error or maintenance), this will result in a refund from our system within 24-48 hours from confirmation of posting failure with the biller. The complete amount (Bill Amount + Convenience Fee (If Applicable) will be refunded to the user. 

For user-initiated errors/issues (e.g. Invalid Account Number Encoded, Wrong Biller Selection, etc.), only the bill amount will be refunded to the user. The Convenience Fee (if applicable) will not be refunded.

Q: What are some examples of user and non-user-initiated errors?

A: User-initiated errors include, but are not limited to the following:

• a. Wrong/Invalid Account Number Encoded

• b. Wrong Biller Selection

• c. Wrong Amount Paid 

On the other hand, system errors such as failure to post transactions with the biller, system maintenance, etc. are classified as non-user errors. 

Q: I have a disconnection notice, can you still accept my payment?

A: Payments can be accepted from an account with a notice of disconnection. The account should still be active, and not disconnected. 

Q: Are there transaction fees?

A: Convenience Fees may apply for some billers. The amount will vary per biller that the user is paying for.

Learn more about Shopee Bills payment and how to pay bills online with Shopee.