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Here are some common inquiries on return/refund:

Raising return/refund requests

• [Return Refund] How do I raise a return/refund request?

• How to request a Refund for Parcels that were not delivered?

• How to request a Return/Refund for a Parcel delivered with missing items?

• How to request a Return/Refund for Counterfeit items?

• How to request a Return/Refund for Wrong / Faulty Items?

• How to request a Return/Refund for Items that require Special Handling?

• How to request a Return/Refund for Change of Mind Returns?

• [Return Refund] How do I request a refund for perishable goods?

• How do I cancel my return/refund request?

• [Return Refund] Can I raise a return/refund request after selecting Order Received?

• [Return Refund] What are the terms and conditions for returning products?

• What is Change of Mind Returns?

• [Add-on Deals] How do I return/refund products purchased as Add-on Deals?

• What are the Non-Returnable Items?

• How do I check the status of my Return/Refund request?

• What are the conditions for requesting a return/refund?

• [Return Refund] What should I do if I have not received an order that is shown as Delivered?

• [Return Refund] Can I return a product I received as a Free Gift under New User Rewards?

• [Return Refund] What are the effective supporting documents I can submit as evidence for my refund/return request?

• [Return Refund] Can I request for an exchange?

After submitting return/refund request

• [Return Refund] What happens after a seller receives my return/refund request?

• [Vouchers] Will my voucher be refunded if my order is canceled?

• [Return Refund] Why is my return/refund request status shown as Case under review?

• [Return Refund] How does Shopee help to resolve returns/refunds?

• [Return/Refund Negotiation] What is Dispute Resolution Center?

• What are supporting documents required during a dispute in Return/Refund?

• [Dispute Process] How does Shopee handle disputes for returns/refunds?

• What will happen if the seller fails to receive the Return To Seller (RTS) delivery?

• Why was my Return/Refund request canceled?

• How do I discuss my refund with the Seller?

Shipping return parcels

• [Shipping Returns] How to return and track your order?

• [Shipping Returns] How do I ship my parcel for return/refund?

• How to return your order via Drop Off?

• Other FAQs related to Returns via Drop Off in Return & Refund

• How to return your order via Self Arrange?

• [Shipping Fee] Will the forward shipping fee I paid be refunded if my order is returned/refunded?

• [Shipping Returns] How do I pack my parcel for return/refund?

• How to retrieve failed deliveries from declined/rejected Quality Checks for Returned parcels from Shopee Warehouse?

• [Shipping Returns] How do I get a return label for my parcel?

• [Shipping Returns] Will the shipping fee for my return parcel be covered by Shopee?

• Conditions and Serviceable Areas for Returns via M Lhuillier 

Receiving refunds

• [SPayLater] How will my refund be processed if I used SPayLater?

• How to get a refund for Credit/Debit Card?

• [Return/Refund Negotiation] What can I do when I receive a partial refund proposal from the seller?

• [Return Refund] How long will it take for me to receive my refund?

• [Shopee Coins] How will my Shopee Coins be refunded for an order that is canceled/returned/refunded?

• [ShopeePay] How do I ensure that my refund will be processed to my ShopeePay account successfully?

• How is a refund computed?

• [Vouchers] Will my voucher be refunded if I request a return/refund for my order?

• [Refund Amount] What should I do if I received a different refund amount than expected?

Information on [FAQ] About Shopee Mall return/refunds is listed separately.