Hi, how can we help?
[Payment status] How do I know if my payment is successful?
Para sa Taglish version ng article, basahin dito.
If your payment has been successfully processed, you should receive a notification via the Shopee App.
Checking notifications
Go to the Notifications tab > Order Updates and look for a notification titled Payment Confirmed.
To receive payment updates automatically, make sure your Notification Settings are enabled.
For automatic payment methods (including GCash), you should get a notification shortly after payment.
For Over-the-Counter (OTC) or Payment Center/e-Wallet (except GCash), the verification process may take up to 24 hours.
Once payment is confirmed, you’ll receive a notification via the Shopee App and/or Email.
If you don’t receive any notification after 24 hours, please contact Dragonpay Customer Support:
Contact Number: (02) 8 655-6820 (Mon–Fri, 8:00 AM – 6:00 PM)
Email: help@dragonpay.ph