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[Return Refund] How does Shopee help to resolve returns/refunds?
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When buyers and sellers can't agree on a return or refund, Shopee steps in to help. Our agents carefully review the case and evidence to find a fair solution. Sometimes, we may ask for more supporting evidence/documents within a set time limit to better understand the situation.
After we receive the documents, we'll work to resolve the issue promptly, but the time it takes can vary based on the reason for return and the product. We recommend buyers and sellers talk directly to solve problems before starting a dispute.
⚠️ Note Ensure that your email address provided is accurate, as Shopee may contact you via email regarding your return/refund request. |
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