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You can pay with any locally issued Mastercard, VISA, or JCB credit/debit card, as long as it's 3DS certified. If you're unable to check out, here are possible reasons and solutions:

1. Transaction Limits

Credit/debit card purchases have a maximum transaction limit. Please check your credit account for your available credit limit.

2. Card errors

• • Card Not Showing Up 

If a newly added card isn't appearing on the Payment Method page, try closing and reopening your Shopee app. If it still doesn’t show, follow troubleshooting steps.

• • Incomplete Payment

If your payment wasn't completed, check with your bank to see if the amount was deducted before trying again. You can also contact Shopee Customer Service for help.

3. Card not accepted on Shopee

Some overseas cards and cards issued by certain banks aren’t accepted on Shopee. You can check here if your card is accepted on Shopee.

4. Restrictions due to card misuse

Credit/debit card payments follow card provider policies. If your card is flagged for policy violations, you won't be able to check out on Shopee. If this happens, try another card or contact Shopee Customer Service if you believe it's an error unrelated to suspicious activity.

5. Seller available payment options

Some sellers may not offer credit/debit card payments. You can choose from other available payment options.

For issues not mentioned above, like an incorrect contact number for OTPs, please contact your bank for assistance. If the above recommendations don't apply, consider using other Shopee-supported payment methods.

For concerns related to a locked account, learn more about Account Limitations.