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Here at Shopee, we value your right to privacy. You are entitled to exercise certain rights concerning your data under applicable data privacy laws and regulations.

1. Right to be Informed: 

• What should I be aware of when using Shopee?

2. Right to Access:

• How do I access my personal data that is stored on Shopee? 

• What to do when you forget your password?

• Why did my login attempt fail?

• Why is my account being limited?

3. Rectification/ Correction

• How do I update the personal data stored on Shopee’s website? 

• [My Account] Can I change my username? 

• Why can't I change my mobile number?

• [My Account] How do I add/edit/delete my address? 

• [My Account] How do I change/update my phone number? 

• How to change the country? 

• How to add or change your email address? 

• How to add/edit your name? 

 4. Erasure/ Blocking

• [My Account] How do I delete my Shopee account?

• [My Account] Why was my account deletion request rejected? 

• How to clear app cache?

• Can I register again after deleting my account? 

5. Object

• [My Account] How do I unsubscribe from Shopee newsletters?

• [My Account] How do I link/unlink social media accounts from my Shopee account? 

6. Complaints

• How do I file for Data Privacy complaint?

7. Damages and/or Concerns

• Why is my product review removed? 

• [Feedback] How do I report a user?

• [Product safety] How do I report a product?

• What to do when asked to transact outside Shopee? 

• How can I provide suggestions and feedback to Shopee?

8. Data Portability  - For Creation Soon

“Hang tight as our Data Privacy team is actively working to secure this right in order to better serve you.”