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In accordance with the Data Privacy Act of 2012, here are the Shopee’s Customer Protection Guidelines:
Personal and Sensitive Information
Know the difference between your personal and sensitive information
Personal Information | Sensitive Information |
The identity of an individual is apparent or can directly identify an individual. | Identifiable data that if disclosed and processed unlawfully, could impact data subject’s rights and freedom |
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Data Subject
Identifies the person or people that the data relates to
Data Subject Rights
Consent from the Data Subject
Penalties and Liabilities
VIOLATIONS | IMPRISONMENT (YEARS) | FINE (PHP) | ||
PERSONAL | SENSITIVE | PERSONAL | SENSITIVE | |
Unauthorized processing | 1 - 3 | 3 - 6 | 500K - 2M | 500K - 4M |
Accessing due to negligence | 1 - 3 | 3 - 6 | 500K - 2 | 500K - 4M |
Improper disposal | 6 mos - 2 | 1 - 3 | 100K - 500K | 100K - 1M |
Processing for unauthorized purposes | 1.5 - 5 | 2 - 7 | 500K - 1M | 500K - 2M |
Unauthorized disclosure | 1 - 3 | 3 - 5 | 500K - 1M | 1M - 5M |
Concealment of security breaches | - | 1.5 - 5 | - | 500K - 1M |
Unauthorized access or intentional breach | 1 - 3 | 500K - 2M | ||
Malicious disclosure | 1.5 - 5 | 500K - 1M | ||
Combination or series of acts | 3 - 6 | 1M - 5M |
Examples of Penalties:
Penalties to Unauthorized Use and Disclosure of Personal and Sensitive Information
Reminders on Terms of Service
Learn more about Shopee’s Terms of Service.