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Safety tips to avoid being hacked or scammed
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Here are some helpful tips to keep you and your account safe from hackers and scammers to prevent fraudulent transactions.
Do not share your personal information such as full name, address, mobile number with unverified personnel.
Be vigilant when someone asks for your bank account information (e.g. PIN, Card CVV) and do not provide it to anyone.
Regularly change your password and PIN to improve account security.
Never forward or share your one-time password (OTP) via email, chat, SMS, or call.
Ignore text messages that contain links.
Be cautious whenever you receive any random call to avoid possible phishing.
Do not log into random devices and do not connect to public networks.
Avoid transactions outside your Shopee App.
Prevent being scammed by fraudulent users by checking the following:
1. Check the domain of the website and look for the padlock icon in the address bar.
2. Browse the website for wrong or misspelled words.
⚠️ Note Please be reminded that Shopee will never ask for your password, or bank account details, or forward your OTP via chat, email, SMS, or call. Keep these details safe and your Shopee account secure. |
4. We recommend using Shopee supported payment options in all your transactions to keep your payment safe.
5. If you receive messages from Shopee or received a COD order but are unaware of any transactions made, kindly contact our Customer Support Team to validate the information or transactions.
Be on the lookout for suspicious SMS due to a new phishing trend that can potentially infiltrate their Bank Accounts by clicking a link in an unofficial Shopee SMS which will proceed to successfully transfer an amount to the hacker’s account.
Example:
If you receive this kind of SMS below that redirects to a link, please do not continue to go on with the website as this is a type of phishing that fraudsters send to the users to potentially retrieve data from their end.
Learn more about protecting yourself from online scams & fraudulent activities.
