Hi, how can we help?

MOBILE APP

WEB

1. Close and re-open the Shopee App

· For iOS: Swipe up from the bottom of the screen, pause, then swipe the app's preview up to close it.

· For Android: Go to Settings > Application Manager, find the app, and tap "Force Stop" to close it.

2. Close all running apps.

3. Log out and log back into your Shopee account.

4. Restart your device.

5. Switch to a stable internet connection (e.g., Wi-Fi).

6. Restart your modem if using Wi-Fi.

7. Try a different device (phone, desktop, or laptop).

8. Clear the app cache.

9. Ensure your app is updated.

10. Uninstall and reinstall the app.

11. Confirm you're logged into the correct account.

1. Clear your web cache.

2. Close all windows.

3. Use a different browser (e.g., Chrome, Safari, Firefox).

4. Switch to incognito/private mode.

5. Restart your modem or change your internet source.

6. Log out and log back into your Shopee account.

7. Use a different device (computer, tablet, or phone).

8. Restart your device.

9. Confirm you're logged into the correct account.

⚠️Note

 If you're a buyer and unable to checkout, make sure that all fields (products, payment type, vouchers, shipping) are already selected and/or try other products.