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Other FAQs related to TouchPay
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Q: What if a customer aborts payment midway?
A: The customer will be redirected to the main menu. If the customer already inserted some cash, the customer will receive a change card that can be used on the next transaction on any TouchPay automated payment machine (APM). A change card is like a receipt that contains the 16-digit PIN that the customer can enter during payment.
⚠️Note User will select the CHANGE RECEIPT PIN button and enter the 16-digit pin. |
Q: What if a customer inserts an insufficient cash amount in the TouchPay APM?
A: The customer will not be able to proceed with the payment. The PAY button will not be active until the customer inserts enough money.
⚠️Note Make sure to give the exact amount of cash. |
Q: Will I receive any change from a transaction?
A: Your change will not be given directly by the machine. Instead, the machine will issue a change-receipt PIN found on your receipt. Follow the instructions printed on the receipt to know how to use your change for your next TouchPay transaction.
Q: Does the Change Receipt PIN expire?
A: Change Receipt PIN has no expiration. However, it will be deactivated after 3 months if it’s still not used. Customers should contact the TouchPay hotline for reactivation of the Change Receipt PIN.
Q: What if a customer loses the Change Receipt? Will TouchPay be able to help track the customer’s Change Receipt details?
A: Yes. TouchPay can help track lost Change Receipt PIN. The customer should provide TouchPay’s customer support with the transaction details to check its status and provide the customer the 16-digit change receipt PIN.
Q: What if a customer enters an invalid payment code?
A: (e.g. When a customer enters an incorrect payment code or a top-up that has already been canceled). TouchPay APM will display an error message when a customer enters an invalid payment code.
Q: What if a customer enters an expired payment code?
A: TouchPay APM will display an error message when a customer enters an expired payment code.
Q: How long before the payment code expires after a top-up is created on ShopeePay?
A: TouchPay payment codes expire after 5 days.
Q: How long will the top-up amount be reflected in the ShopeePay wallet after a successful payment in a TouchPay APM?
A: Top-up amount should reflect in the ShopeePay wallet within 24 hours after a successful payment has been made in a TouchPay APM.
Q: How can customers contact TouchPay customer service?
A: Customers can reach out to TouchPay’s 24/7 customer support by dialing (02) 8 232-8946 or (02) 8 232-8947 or sending an email at custcare@meps.ph.
