Hi, how can we help?

Para sa Taglish version ng article, basahin dito.

Like most websites and social media platforms, Shopee encourages the use of a strong password and ShopeePay PIN on our platform to safeguard your account.

Choosing a strong password is never easy, and the best passwords and ShopeePay PINs are ones that are memorable but hard to guess. To create a password and ShopeePay PIN that keeps your account secure, we recommend the following tips:

Meet password requirements

• Minimum 8 Characters — the more characters, the better

• A mixture of uppercase and lowercase letters — having a mix of different types of characters will make your password harder to crack

Strengthen your Password and ShopeePay PIN

• Set a unique password or ShopeePay PIN — use a different password and ShopeePay PIN for important accounts, like your email and platforms involving payments

• Do not use personal information such as phone numbers, birthdays, anniversaries, etc.

• Do not use repeated numbers or sequences such as "abcd", "0000" or keyboard sequences like "qwerty", "147852"

What should I do if I suspect my account has been hacked?

• If you are unable to log in or perform sensitive actions on your account such as ShopeePay withdrawal or checkout, kindly contact Shopee Customer Service. We may have suspected a breach in your account security and taken preventive actions.

• If you have provided your Password or ShopeePay PIN to someone, please log in to reset your password and ShopeePay PIN at once. If you are no longer able to log in, please contact Shopee Customer Service immediately.

If you have forgotten your password, select Forgot Password on the login page and follow the instructions to reset your password. 

If you have forgotten your ShopeePay PIN, select Change ShopeePay PIN or Forgot ShopeePay PIN and follow the instructions to reset your PIN. 

Learn more about how to change your password.