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[Account Safety] What should I do if I am notified of unknown critical account information changes or login attempts?
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If you receive an in-app notification/email about critical information changes for your account or new login attempts that you did not make, you should:
Change your account password and ShopeePay PIN immediately.
Contact Shopee Customer Service for assistance.
You might receive such alerts when:
Changes are made to important details of your Shopee account, such as password, phone number, and email address.
You log in for the first time on a new device, browser, or location.
You log in while using your browser’s incognito or private browsing mode.
You log in after clearing your browser’s cookies.
Someone else is trying to access your account.
If you made the changes, no action will be required. Otherwise, please contact Shopee Customer Service for assistance to secure your account.
⚠️ Note To help keep your account safe, Shopee will notify you of any changes in the critical account information and any login activity from your account that originates from an unrecognized device or location. This lets you take immediate action if someone else is accessing your account. |
