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Other FAQs related to Shopee Self Pick-Up
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Q: Can I return parcels at Shopee Self Pick-Up points?
A: No, opened parcels cannot be returned at Pick-Up points. File a Return/Refund via the Shopee app for incomplete, wrong, or damaged items.
Q: What happens if I don’t collect my parcel within 7 days?
A: SPX will collect and return the parcel to the seller after the 7-day holding period.
Q: What are the parcel size and weight limits?
A: Parcels must not exceed 5kg and 30cm on any side.
Q: Can someone else collect my parcel?
A: Yes, with the correct PIN and tracking number.
Q: Can I switch to door-to-door delivery?
A: No, delivery options cannot be changed once the order is placed.
Q: What if I can’t access my PIN/tracking number at the Pick-Up point?
A: Ask the Pick-Up agent to resend the PIN and tracking number to your registered phone number.
