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How do I make a claim under the Gadget Protection service?
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You can make a claim under the Gadget Protection service for your mobile phones, tablets, or smartwatches due to accidental or liquid damage.
Making a Claim
Go to the Partner’s portal > Log in your registered mobile number/email and key in the One-Time Password (OTP) >
select the policy and benefits you wish to claim > input the necessary details and provide a photo of the damaged device or police report (in case of theft), proof of purchase, and your identification card (ID) as proof > review and submit.
Once you receive a confirmation from XCover.com, bring the damaged phone to one of the repair centers being suggested or send the damaged mobile phone to that address.
⚠️ Note • Claims must be submitted within 30 days after the incident causing the accidental and/or liquid damage. • The extent of the claim will be assessed and you will be informed on how to get the item repaired (walk-in) or replaced. If walk-in repair is suggested, you may proceed to the authorized repair shop(s) or service center(s) nearest to your preferred location. • When sending the damaged mobile phone to the service center, you will be required to pay for repair costs first and then claim reimbursement for it. After completion of the repair, please submit repair information on the same site and provide repair details (i.e., photos of the repaired gadget with proof of purchase and repair receipt and input the repair amount) and bank account details to get reimbursed within 3 working days. • If the gadget is unrepairable or beyond economical repair, you will either get a replacement or a cash disbursement, as you wish. |
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