1. Seller should properly pack all items before the courier arrives. Seller must correctly indicate the Shopee Order ID on the pouch provided using a permanent marker.
*You can see the Order ID by clicking My Sales > To Ship
Sample of Black Arrow pouch with Order ID written in the front:
2. Upon arrival of Black Arrow courier, a printed AWB will be hand-over to the seller. This also serves as a pickup receipt.
Note: Please keep a copy of the pickup receipt as this will also serve as proof/evidence for an escalation case.
3. Seller should carefully match the Shopee Order ID indicated on the Black Arrow AWB with the Shopee Order ID written on each of the pouch. Double check the accuracy of matched parcels.
4. Wait for Shopee to update the pick-up status the following working day. Please take time to check that the indicated Black Arrow Tracking Number correctly corresponds to each of the Shopee order retrieved from you by the Black Arrow rider.