You will be able to make a return/refund request if the conditions are met. Please note that all return/refund requests must be made within the Shopee Guarantee period ONLY.
The option to request a return/refund will be available within 24hrs (or up to 7 days for Shopee Mall products) after the order has been tagged as delivered for cash on delivery (COD) orders. For prepaid orders (Bank transfer, Remittance, & OTC), the buyer can request a return/refund as soon as the payment is verified.
How to Request for a Return/Refund:
1. Go to Me > My Purchases, then select 'To Ship/To Receive' button.
2. Click on the affected order.
3. Scroll to the bottom of the page and click on 'Request return/refund'.
4. Make sure to select the products for return/refund and fill in the required fields.
5. Click on 'Submit'.
What to do next after requesting return/refund for a locally purchased item?
What to do next after requesting return/refund for a overseas purchased item?
What to do next after requesting return/refund for a Shopee Mall purchased item?