Request for return/refund can be made under the following conditions:
● If the buyer received a wrong item (e.g. wrong size, wrong colour, different item)
● If the buyer received a damaged/faulty item
Applying for return/refund due to change of mind is not allowed. Seller may submit a valid dispute to buyer's claim. Please refer to Dispute Resolution for more details.
Please note that request that does not meet Shopee’s Return and Refund Policy are ineligible for return or refund.