Request for return/refund can be made under the following conditions:
● Received an incomplete product (missing quantity or accessories)
● Received a product with physical damage
● Received a product with functional damage
● Received the wrong product/s (e.g. wrong size, wrong color, different product)
● Did not receive order (if the courier failed to deliver the item/s)
● Received counterfeit product (for item/s purchased on Shopee Mall)
Applying for return/refund due to change of mind is prohibited. Please also note that return of personal items, such as undergarments, innerwear, swimsuits, & adult products is prohibited.
For items bought via Bundle Deals, return/refund will only be applicable to the entire bundle. Partial requests is prohibited. Should the bundle contain any items ineligible for returns, you will not be able to return the entire bundle.
Please note that request that does not meet Shopee’s Return and Refund Policy are ineligible for return/refund.