We strongly encourage you to communicate with your buyer regarding the return details. If you have no problem with the request, let the buyer know your return address in the chat so that he/she could arrange the return shipping.
After you received the returned product, tap "Refund" and the payment will be refunded to the buyer. DO NOT TAP "Refund" if you have not received the returned product(s).
Please note that the refund would be automatically completed if there is no action from you 13 days from the date of Return Request application.
If you have valid reasons to reject the Returns/Refunds Request, please tap "Ask Shopee for Assistance" at any time before the default refund deadline and refer to Dispute Resolution for details.