Seller performance system is a new point-based system designed to help sellers achieve operational excellence by tracking performance and highlighting key areas for improvement. The system is also designed to provide buyers with great shopping experience; helping sellers grow their business by ensuring customer loyalty.
The Seller Penalty Points system applies to all sellers. Shopee uses the Seller Penalty Points system to reward good performing sellers (clean penalty record) with priority consideration into our exclusive Preferred Seller Program.
Poor performing sellers are given an opportunity to improve before having certain selling privileges revoked.
Seller privileges include:
- Participation in Shopee campaigns
- Shipping subsidies from Shopee
- Listing discoverability via Shopee search and browse
- Ability to upload new listing and/or continue selling on Shopee
- Shopee’s Preferred seller program
Learn here how to access Seller Performance Dashboard.