Shopee Guarantee is a feature that protects buyers and sellers against fraudulent transactions to keep mobile shopping and selling safe and easy. Shopee withholds the payment to seller until buyer confirms order receipt or after Shopee Guarantee Period ends.
Seller should ship out the order within the indicated Day to Ship (DTS), otherwise, order will automatically cancel and payment will be refunded back to the buyer at the end of the period.
Buyers are allowed a one-time, 3-day extension of the Shopee Guarantee period if they have yet to receive their orders. Tap on “Extend Shopee Guarantee” in the Order Details page to do so.
In-cases wherein an order did not arrive even after extending the Shopee Guarantee Period and/or product(s) received is incomplete / wrong / damaged / defective, the buyer may request for Return/Refund.
Request should ONLY be made within the Shopee Guarantee Period, otherwise the payment will be released automatically to the seller.
Please note that Shopee Guarantee is ONLY applicable to any Shopee Supported Payment and Logistics.