There are two types of shipping costs:
- Forward shipping cost: Shipping fee for seller to send the shipment to buyer
- Reverse shipping cost: Shipping fee for buyer to return the product back to seller
Shopee will only refund the forward shipping cost if all products are returned in totality.
If the order contains 3 products (X, Y and Z), and buyer only returns Z, Shopee will not refund the forward shipping cost to the buyer. It will only be refunded when the buyer returns all 3 products. For reverse shipping cost, it will be borne by the buyer.