Shopee encourages both the buyer and seller to communicate with each other if they have a problem with a transaction. Through open communication, many disputes can be resolved amicably. However, if a mutual agreement cannot be reached, users can seek assistance from Shopee.
Once a buyer initiates a Return/Refund request, the seller can raise disputes to Shopee at any time before the default refund deadline. Shopee would process a automatic refund for the buyer if there is no action from the seller within 13 days for Damaged/Wrong Product, 3 days for a Non-Receipt Claim (shipped) and 2 days for a Non-Receipt Claim (Not Shipped).
A seller could raise disputes under the following circumstances.
● The seller would like to reject the buyer’s return/refund request because the return/refund is not reasonable/different from prior agreement.
● The seller did not receive the product(s) which were supposed to be returned and the default refund deadline is approaching.