Shopee encourages both the buyer and seller to communicate with each other if they have any issue with a transaction. Through open communication, many disputes can be resolved amicably. However, if a mutual agreement cannot be reached, users can seek assistance from Shopee.
Once a buyer initiates a Return/Refund request, the seller can raise disputes to Shopee at any time before the default refund deadline. Tap on “Submit Dispute” on the return/refund details page.
Shopee would process an automatic refund for the buyer if there is no action from the seller within 3 days.
A seller could raise disputes under the following circumstances:
- The seller would like to reject the buyer’s return/refund request because the return/refund is not reasonable/different from prior agreement.
- The seller can reject the return/refund request if he/she have shipped the order on time.
- The seller would like to reject the buyer’s request because of invalid reasons.
Please note that request that does not meet Shopee’s Return and Refund Policy are ineligible for return/refund.