Maintain a good performance with these helpful tips:
● Keep stocks up to date to avoid order cancellation due to out of stock.
● Seller should be ready for new orders and arrange shipping within Days to Ship period to avoid auto-cancellation of orders.
● Carefully pack items to prevent order returns due to damage products.
● Provide accurate and detailed product descriptions.
● Avoid using misleading photos to meet buyer’s expectation.
● Respond to customer inquiry in a timely manner.
● Provide post-transaction support (refunds, returns, and exchange) assistance to ensure customer satisfaction.
● Take note of listing violation to avoid account suspension. Click here to learn more.
● Check your performance dashboard weekly for any red flags and take appropriate action.
There are some tips that can be viewed on the performance dashboard just by clicking on the ? button.
Please note that Seller Center is best viewed using a desktop/laptop.
Find out more about Shopee’s best practices, click here.