Shopee believes that proper ratings are beneficial to our entire community.
However, you may report ratings if
- Rating contains inappropriate language (e.g. profanities, hate speech)
- Rating contains private information (e.g. addresses, phone numbers, bank accounts)
- Rating contains inappropriate picture. (e.g. content not related to product)
Please allow 5 working days for Shopee Team to review and reply. While we understand that negative ratings (especially a 1-star rating without comments) can be aggravating to sellers trying to achieve a high shop rating, Shopee will not delete ratings unless they fall under the above scenarios.
We strongly encourage sellers to contact buyers directly to better understand the reason for the negative rating. Buyers may choose to change their rating after your follow-up actions.