Our goal at Shopee is to have a seamless shopping experience for both our buyers and sellers.
Buyers who have accumulated 2 failed COD orders within the past 60 days are temporarily suspended from using COD.
Reasons for failed COD:
1. Buyer rejects to accept order upon arrival.
2. Buyer failed to receive the order after 2 delivery attempt.
Buyer can use COD again once the 1st failed COD order is cleared after 60 days. Buyers can still choose to pay with other payment methods.