On the My Performance page, there are 4 key performance metrics used by Shopee to assess a seller’s overall performance:
Fulfillment measures how well a seller completes all orders (minimal return/refund or cancellations).
Shipping measures how well a seller prepares and ships out all orders within the Days to Ship period.
Customer Satisfaction measures buyer experience by analyzing customer reviews and seller chat response rate.
Listing Violations measures how well a seller observes good listing practices.
These metrics will be displayed in green if the performance targets are met or highlighted in red if the seller has fallen behind.
Performance dashboard also displays the breakdown of seller’s performance for the current week, previous week and previous month. This can be used to compare seller’s performance against Shopee’s targets and identify areas for improvement.
Fulfillment, Shipping and Listing Violations metrics are updated every Monday.
Customer Satisfaction metrics are updated daily.
Click here to know how Shopee calculates performance metrics.
Click here for tips on how to improve performance.